Responsible gaming interactions for LeoVegas rise significantly in 2020

Mobile gaming operator LeoVegas has revealed that responsible gaming interactions rose by over 200% last year.

The above statistic formed part of its 2020 sustainability report, which was the company’s third successive annual sustainability report. 

While responsible gaming interactions rose last year, the number of players setting deposit limits dropped compared to before. 

What did the report reveal? 

LeoVegas has published its annual sustainability report in Swedish. an English-language version is expected to appear on the company’s website at some stage this month. 

According to the report, a total of 10,834 responsible gaming interactions were made. This represented a 293% increase compared to in the previous year. 

Self-exclusions also rose significantly. The overall number of people to do this was 275,991 at the end of 2020, demonstrating a 185.1% increase compared to 2019. 

Responsible gambling customer reviews also went up. At 24,638, this was 55.9% higher than at the end of the year before. 

Despite the number of responsible gaming interactions and self-exclusions rising, the same was not true for those setting deposit limits. 

Players setting new deposit limits totalled 418,450. This was a 53% year-on-year drop. But according to the operator, this was because numerous players had already set limits prior to 2020. 

Player spend 

LeoVegas also revealed that the average monthly player spend was €65 (£56.37). In the long term, the operator said that this showed a downward curve. 

According to LeoVegas, the reduction in monthly player spend averages was a result of different variables. Alongside increased player protection, the company also pointed to mobile gaming becoming a mass-market phenomenon. 

37% of LeoVegas’ 2020 net gaming revenue (NGR) came from the Nordic countries. 47% was derived from other European markets, with 16% coming from other parts of the world. 

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