Guide to KYC Requirements

By James Langley on
What is KYC

What is KYC?

In the digital age, there’s a strong chance you’ve encountered the term ‘KYC’ before. It stands for Know Your Customer and it’s a process companies and services must undergo when somebody opens an account with them. 

Essentially, it’s a process that allows the company to verify the identity of the customer, along with their suitability for the service and any risks involved. For online gambling, this includes assessing things like affordability, whether the customer is on any self-exclusion registers, and also making sure they’re old enough to gamble. 

KYC can take place at a number of points during your time at an online casino or betting site. Typically, you’ll first have to jump through a few of these hoops when you sign up for a new account. Most customers will simply have to provide their name, address, and date of birth at this stage. Many online betting sites now employ automated systems to verify this information, but you might need to upload evidence such as proof of identity and address. Once that’s done, you’ll be able to make deposits and withdrawals to and from your betting wallet. 

This isn’t the only time you might have to complete KYC checks, however. Verification of affordability and source of funds may happen later down the line — if not at the point of signing up — and is usually triggered when you meet a certain threshold of spending. 

While these measures may seem like an inconvenience or invasion of privacy, they’re there to keep you safe. Affordability checks are done to ensure you’re not betting more than you can afford to, while identity verification is necessary to prevent underage people from accessing online gambling. Ongoing monitoring of customers is another requirement of the UKGC licensing rules and allows the bookmaker or casino to step in if it identifies a user may be at risk of gambling addiction, or if it notices suspicious activity on your account. 

These KYC checks are usually pretty quick — many are completed automatically, and online betting sites have teams behind the scenes to promptly carry out any manual verification where it’s required. The ultimate result? A safer gambling environment for everyone involved, with minimum impact on the customer experience. 

KYC Documentation

If you’re required to complete a KYC check, you’ll likely be given a list of documents that are suitable. This is shown during the KYC process itself, but it’s worth watching out for an email notification too. You can also find this information in the site’s full terms and conditions.

When you sign up, typically you’ll need to provide proof of your identity, date of birth, and address. Documentation might include:

  • A copy of your driver’s licence or passport;
  • A government-issued ID card;
  • A recent utility bill or bank statement with your name and address on it;
  • A recent letter from a reputable source such as the government.

If enhanced due diligence is required, such as ensuring you can afford to gamble, other documents will be necessary. You may be asked to provide:

  • Recent payslips;
  • Proof of savings or pension;
  • Recent bank statements.

KYC Legislation

For online betting sites and casinos to operate legally in the United Kingdom, they must be granted a licence by the UK Gambling Commission. KYC is a part of the Licence Conditions and Codes of Practice (LCCP) so it can’t be avoided — you’ll encounter it any time you sign up at a legitimate site. 

Condition 17.1.1 is the specific section of the LCCP that deals with customer identity verification. The first point is the most important:

  • Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include, but is not restricted to, the customer’s name, address and date of birth.

You can read the full legislation on the UKGC website.

KYC Process

The KYC Process

Fortunately, the KYC process isn’t hard! Here’s what it looks like.

  1. Register with the casino – When you sign up, you’ll have to enter some personal details including name, date of birth, and address. 
  2. Identity verification – For many customers, the next step is automatic and the casino or bookmaker will reference your details against an external database to be sure everything lines up. 
  3. Providing documents – If the betting site doesn’t handle identity verification automatically, you’ll need to upload some documents. You’ll see a list of options and will usually need to provide both proof of identity (e.g. a driver’s licence or passport) and proof of address such as a utility bill. These can be provided via the document uploader page. 
  4. Document verification – Nowadays, many betting sites employ sophisticated technology to verify your uploaded documents. For example, biometric software such as IDnow may utilise your webcam to verify your identity document. Otherwise, a team will handle this step behind the scenes.
  5. KYC completion – Once everything is sorted, you’ll get a notification or email from the betting site letting you know. The whole process is usually completed within 24 hours but is often much quicker. 

After the KYC checks are ticked off, you’ll be able to make a deposit and place bets at the site. Keep in mind you may need to complete a few additional steps if you’re spending particularly large amounts of money. The process here is much the same, where you’ll get a list of suitable documents you can upload which are then checked to ensure you can afford to gamble and your funds are legitimate. 



At the end of the day, KYC checks are something every legitimate gambling site must have in place. A UKGC licence is a legal requirement to operate a gambling site in the United Kingdom — so KYC is ultimately unavoidable. 

While these KYC requirements might seem inconvenient and a barrier to your online betting, it’s important to remember they’re there to keep everybody safe. More casual bettors will often find the checks are completed automatically without the need to provide additional documents. And for those where the KYC check is more involved, gambling sites put plenty of resources behind the process to ensure you’re not left waiting around. 

Hopefully, our expert guide has demystified the process and you now know how quick and simple it really is. And on top, all the sites we recommend on are licensed by the UKGC so you can browse our picks with confidence.

KYC Frequently Asked Questions

What is required for KYC verification?

Typically, KYC verification requires providing a legal document to prove your name, address, and date of birth. This could be a copy of your driver’s licence, passport, or a recent utility bill. Depending on the amount you’re spending at the site, you may also have to prove the source of your funds, requiring a bank statement, recent payslips, or evidence of savings.

Why do betting sites do KYC checks?

It’s mandatory as part of the UKGC’s gambling licence requirements. There are a number of reasons for KYC checks, including ensuring players are spending within their limits, preventing underage people from gambling, and protecting against money laundering and fraud. 

How long does it take to process a KYC check?

It can vary. Many KYC checks are automatic and completed more or less instananeously. If you have to undergo an enhanced check, you might be waiting up to 24 hours, or longer if it’s a weekend or public holiday. 

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James is a betting and casino expert at who specialises in writing and editing in-depth guides and reviews. As well as producing copy for the site, James is instrumental in making tweaks that keep our pages at the cutting edge of gambling comparison.