Launched in 2020, BetNeptune is another product of the ProgressPlay Limited roster of online casinos and sportsbooks. BetStorm, Mr Slot and Tebwin are some of the other white label gambling sites operating under the PPL wing, which guarantees consistency and quality across the board.
BetNeptune offers customers a great selection of sports markets, an excellent loyalty points and challenge reward scheme, and lots of ongoing promotions. We’ll discuss these pros — alongside any potential drawbacks — in this reader-focused review. If you like what you see, you can click straight through and become a BetNeptune member. Let’s get going.
Our Verdict
If you’re looking for a sportsbook that takes bets on a wide range of sports, BetNeptune should certainly be in contention, with 45 here in total including six different esports. Its loyalty scheme is both good value and entertaining, inviting players to complete daily challenges, and there’s a decent range of promotions for existing members.
On the flip side of the coin, some punters might find betting opportunities limited, with no bet builder or live streaming facilities available. We also have to mark BetNeptune down for its insistence on withdrawal fees and the fact that it’s not yet developed its own mobile app. A slightly friendlier welcome bonus wouldn’t go amiss either, and there are a couple of technical issues that could be ironed out, though these aren’t a major issue.
If BetNeptune floats your boat, then use our links to click through to the sign-up page and claim your £10 free bet.
Pros:
45 different markets to bet on
Complete daily challenges to receive loyalty points and rewards
Players must make a minimum deposit of £10 and place bets to the value of £10 or more to get a £10 Free Bet. The free bet is a one-time stake of £10, with minimum odds of 1.5 and the stake is not returned. Once you made an eligible deposit, the bonus will be credited to your account as a ‘pending’ bonus. When you have accumulated the £10 of real bets, the bonus will automatically be activated and available for use. 18+. Full T&Cs apply. Please gamble responsibly. begambleaware.org
As a new customer at BetNeptune, you’ll be able to claim a £10 free bet when you deposit and wager £10 of your own. Your free bet must be placed on an event with minimum odds of 1/2 and it comes with a wagering requirement of 1x. This offer also comes with a seven-day time limit, applied to both the time you have to make the qualifying wager, and the time you have to make use of the free bet once you’ve done so.
It’s not the most generous welcome offer on the market, but there are a number of ongoing promotions to existing players, as well as a decent loyalty points scheme — more on these later on.
There are a decent range of ongoing promotions for existing members at BetNeptune, the majority of which revolve around the loyalty reward scheme. At the top of the homepage, you’ll see present and trophy icons; the former is where you’ll find every available promotion, while the latter offers up a dashboard related to your personal on-site achievements. Once you click on this, you’ll see a series of missions and challenges personalised to your account activity, explaining how you can earn rewards and progress through the site’s loyalty ranks. It starts off simple, with one opening challenge merely consisting of making your first deposit, but things get progressively harder with each challenge. The aim is to complete challenges, earn points and collect trophies, before exchanging them in the store for various on-site rewards, such as free bets and free spins.
We’re big fans of the BetNeptune reward scheme, but there are other ways to get value for money from your betting account here. If you click on the present icon, you’ll find yourself amidst a range of promotional events. The Wager Wars section is one example, where punters compete with fellow members on betting leaderboards; if you finish in a top five position during a competitive wagering event, you’ll receive a cash prize.
At the time of writing, BetNeptune was also running cashback promos on tennis and F1 events offering up to £500, as well as separate bonuses targeting basketball, MMA, table tennis and darts. There’s no doubt that BetNeptune takes care of its customers by offering up some excellent ongoing deals.
Sports available at Bet Neptune
There are 45 different betting categories at BetNeptune, comfortably higher than the average UK sportsbook. The most populated markets at the time of our review were football (896), tennis (283), and table tennis (222), but there were plenty of events on horse racing, ice hockey, and basketball too. BetNeptune is a great sportsbook destination for those interested in esports betting, with markets open on Counter Strike, Dota 2, League of Legends, Valorant and Warcraft III. Chess, beach football, kabaddi and bowls represent some of its more uncommon sporting markets.
It’s undoubtedly a great spread, but it comes at a cost of small market depth. At other sports betting sites, we’ve seen up to 50,000 football betting opportunities alone, so BetNeptune falls well short of that. But many would argue that there’s no need for that many, and perhaps it’s better to have a greater spread of sports rather than better market depth in a smaller number of categories. It all comes down to personal opinion!
Unfortunately there are no live streaming facilities at BetNeptune, but punters can still participate in hundreds of in-play betting markets. In the Event View tab on the homepage, you’ll notice two separate markets — one live and one pre-match. It’ll tell you exactly how many live markets are open, providing a drop down menu of them all; at the time of our review, there were 17 live sports available, with football and tennis offering the bulk of these. Selecting the Live Overview navigation system provides an alternative way to see live markets in a more complete picture, but the best thing about live betting at BetNeptune is the Live Multiview tool. This feature allows live bettors to drag and drop all of their selected live markets, creating a complete overview of the action reminiscent of Tom Cruise’s future crimes system in Minority Report.
Odds
We couldn’t find any ongoing odds boost promotions at the time of our review, but these are often rolled out in the run-up or during a major sporting event, so keep your eyes peeled during these times. There were also no bet building facilities available, which is something we always look for in a sportsbook. Nevertheless, all of our recommendations are there for a reason, as they offer some of the most competitive odds on the market, and that includes BetNeptune.
App Review
There’s no BetNeptune mobile app to review here, but bettors can access the sportsbook through their mobile browsers. All 45 sports are carried over to the mobile site, which is actually slightly more polished than the desktop version in terms of usability. The online casino is also available on the mobile site, but there’s no denying that we’d prefer to see a dedicated app — hopefully this is something BetNeptune is looking to introduce in the near future.
BetNeptune’s design is par for the course and will feel familiar to most users. The sportsbook interface is compact but still remains easy to read, so browsing through the different sports and events is a pleasure. The multiview feature is particularly handy, letting you customise the interface to display your preferred in-play events. It does feel as though BetNeptune could capitalise a little more on the available real estate — the interface doesn’t take up the entire screen, which would be a welcome change considering it does pack a lot of information into quite a small space. Otherwise, this betting site’s design feels well-rounded and thoughtfully put together with the user in mind.
Cashier
BetNeptune customers can choose from seven different depositing options: Visa and Mastercard debit cards; the e-wallets PayPal, MuchBetter, and Payz; Paysafecard; Trustly; and PayviaPhone. This is a decent range of options, covering many payment genres and no doubt suiting the majority of sports bettors. We’d perhaps favour Skrill and Neteller over Payz and MuchBetter if only for the fact they’re slightly more recognisable names here in the UK, but we’re being extra picky here.
Deposit and Withdrawal Times/Limits
All deposits will be processed instantly and each method has a minimum of £10. Paysafecard and PayviaPhone are the only options that can’t support withdrawals, so you’ll need to use them in conjunction with another payment method.
We love that minimum withdrawals are set at £2.50, but this is rather negated by the fact that all withdrawals are subject to a fee of 1% up to a maximum of £3. Withdrawal fees are a real bug bear of ours, and we can’t quite understand why betting sites would still impose them.
In terms of withdrawal processing times, BetNeptune requests will appear as pending for one business day, before being upgraded to processing. The speed with which these withdrawal processing times are carried out will depend on the payment method you’ve used — e-wallets are the fastest options in this area, while debit cards tend to be the slowest.
Min deposit
Minimum Withdrawal Limit
Withdrawal Processing Time
Visa/Mastercard
£10
£2.50
Typically 3-5 working days
PayPal
£10
£2.50
Typically 1-2 working days
MuchBetter
£10
£2.50
Typically 1-2 working days
Payz
£10
£2.50
Typically 1-2 working days
Trustly
£10
£2.50
Typically 1-2 working days
Paysafecard
£10
N/A
N/A
PayviaPhone
£10
N/A
N/A
Bet Neptune Customer Support
BetNeptune lands somewhere in the middle with the quality of its customer support. It offers two ways to get in touch — live chat and email — which is good to see. Live chat in particular is becoming more and more popular, and offers a faster way to get an answer to your query. However, accessing this feature was difficult. It’s not particularly clear where to find it, and we had to root through the support FAQs to find the contact information for the betting site. BetNeptune only needs to make a couple of tweaks here to better meet the needs of its users.
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